Thanks for your submission!
What happens next?
Thank you for reaching out to us! Here’s what you can expect—our team will take a look at your address and verify what services and speeds we can offer you. This usually takes 24-48 business hours.
If you're in a Wireless Area:
A Month-to-Month Agreement will be sent to you. You are required to have it signed by the end of the installation.
A team member will reach out to you about your installation date/time once scheduled; all you have to do is wait.
On the day of installation, a team member will call you 10-15 minutes before their visit to let you know they are on their way and/or if they have any questions about the address.
Once a team member arrives, they will get your internet installed. We can get most customers online in about 90 minutes.
For Fiber Optic Installs:
Your order will be sent to our FiberOps team. You will be contacted by our scheduling team who will review the ordered services and schedule your installation. Normally done within 2-3 business days.
A Month-to-Month Agreement will be sent to you that you are required to sign by the end of your installation. If you sign it beforehand, that's cool too!
Your fiber installation will be completed by our onsite Fiber Ops Team. Cable will be dropped/spliced, and an ONT unit will be installed on the outside of your home. This will all be outside work and will not require you to be home.
On the day of installation, a team member will call you 10-15 minutes before their visit to let you know they are on their way and if they have any questions about your address.
When your internet is InfoWest you get:
- 24/7 Local Utah customer support
- Network monitoring and the best professionals keeping you connected
- Same upload and download speeds
- Big enough to keep you connected and small enough to care about award-winning local customer service
- The latest fiber technology so you are set up for success when new technology allows for even faster speeds
More Details on the Fiber Process....
Fiber Line Drop: the process of installing a Fiber Optic Cable to the customers home, typically from a various type of enclosure buried underground by the street.
Fiber Line Splice: the process of connecting the Fiber Optic Cable to a Junction (Cross Connect) and confirming that light is passing through the cable at acceptable levels
Fiber Installation: the final process where our Field Operations Technicians arrive on site to bring the Fiber Optic Cable into the customers home where it will plug into an ONT (Optical Network Terminal), which will supply the customers Router with internet, completing the installation process.
