At InfoWest, we’re all about delivering The Ultimate Internet Experience. Whether you’re already part of the InfoWest family or considering joining us, we know that great service starts with clear answers. Here are the top five questions we hear most often—along with simple, helpful explanations.
- What is a “GIG”?
A GIG (short for gigabit) equals 1,000 Mbps. In everyday terms, it’s an ultra-fast internet speed capable of handling massive amounts of data at once—perfect for streamers, gamers, smart homes, and big families. - What is Fiber Internet?
Fiber Internet uses incredibly thin strands of glass to transmit data as light, not electricity.
Translation? Your connection travels at the speed of light—literally—giving you faster speeds, better reliability, and next-level performance. - Will my price go up later?
Nope. With InfoWest, you get honest, flat-rate pricing. No surprise hikes, no confusing promotional rates—just straightforward service you can count on. - What’s the difference between Wi-Fi and the Internet?
Think of it like this:
Internet = the actual service that connects you to everything online. Wi-Fi = the wireless signal that brings that connection to your devices inside your home. Both are important, but they’re not the same—and we help you get the best of both. - What is latency (or ping)?
Latency—sometimes called ping—is the measure of how quickly your device can “talk” to the internet. Lower latency means smoother gaming, faster responses, and an all-around better online experience.
If you ever have more questions, we’re always here to help. After all, we’re not just an internet provider—we’re The Internet People
