Acceptable Use Policy

This policy explains what InfoWest's Internet service is for and the small set of things it can't be used for. It applies to every connection to InfoWest's Internet service, residential and business, and is part of our Terms of Service. The short version: the connection is yours to use fully, at your place, for your household or business. Don't redistribute it, don't abuse it, and don't use it to harm others.

Your connection is for your own use

Standard InfoWest plans are unmetered. There is no usage allowance, no overage billing, and no time-of-day throttling. In exchange, standard plans are engineered and priced for one thing: the traffic of the household or business at the service address, including your guests' ordinary use of your Wi-Fi.

You may not resell InfoWest service or redistribute it to people outside your household or business without a written agreement with us. Redistribution includes, for example:

• A hotel, motel, or short-term rental operation providing Internet to guests as part of the room.
• A property owner or association distributing one connection across multiple dwellings or tenants.
• An Internet provider or reseller purchasing bandwidth to serve its own customers.
• Extending your connection by wireless or cabling to premises other than your service address.

None of these are prohibited businesses, and we serve all of them today. They just need a service built for redistribution: a Dedicated Internet Access (DIA) circuit with bandwidth reserved for you, a service-level agreement, and pricing based on the bandwidth you need. If that's you, call our business team at (435) 272-4442 and we'll set it up properly.

Prohibited conduct

You may not use InfoWest service to:

• Break the law, or help anyone else break it.
• Infringe copyrights or other intellectual property. Our Copyright & DMCA Policy describes how we handle infringement complaints, including our repeat-infringer process.
• Access or attempt to access systems, accounts, or data without authorization, including port scanning, credential attacks, or distributing malware.
• Launch or participate in denial-of-service attacks, or knowingly operate devices that do (including compromised machines you've been notified about).
• Send unsolicited bulk email or messages, operate an open mail relay or open DNS resolver, or forge message headers and sender identities.
• Harass, threaten, or defraud others.
• Interfere with other customers' use of the network or with InfoWest's operation of it.

Servers and hosted services

You may run servers for your own use (game servers, home automation, remote access, a personal site) on plans that support it; a static IP is available where you need one. Whatever you host must follow this policy: nothing that facilitates abuse, and nothing that turns your connection into redistribution as described above.

How we keep the network fair

We do not meter standard plans, and we never slow a website, app, or service because of who provides it. Most connections pass through a quality-of-experience system that keeps gaming, calls, and other time-sensitive traffic responsive when the network is busy; it treats every provider within a traffic category the same. We also monitor overall use and add capacity as neighborhoods grow. If one connection's sustained use degrades service for others or looks like redistribution, we will contact you and work out the right service for what you're doing. Details of our network management practices are in our Open Internet disclosure.

Enforcement

When we see a violation or receive a report of one, we start with a conversation: most issues are misunderstandings or compromised equipment, and we'd rather fix those with you than punish them. For repeated violations we may restrict or suspend service after notice; for active attacks or illegal content we may act immediately, without notice. Termination for cause follows the process in our Terms of Service.

Reporting abuse

To report spam, attacks, or other abuse originating from our network, contact InfoWest support at (435) 674-0165 or through our support center. Include timestamps, IP addresses, and log excerpts where you can; they let us act fast.

Changes to this policy

We may update this policy as the network and the law evolve. The current version always lives at this address, and we announce material changes the same way we announce changes to our Terms of Service.