Accessibility Statement

InfoWest wants every neighbor we serve to be able to use this website, including people who rely on screen readers, keyboard navigation, captions, or other assistive technology. Accessibility is part of how we build, not an add-on.

Our standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That target shapes how we design and test: text alternatives for images, sufficient color contrast, full keyboard operability, visible focus, clear headings and landmarks, and forms with proper labels.

What we do

• Build pages with semantic HTML, ARIA labels where needed, and a skip-to-content link on every page.
• Check color contrast against the InfoWest brand palette during design, not after.
• Test keyboard navigation and screen-reader output on key flows, including plan pages and the availability form.
• Respect reduced-motion preferences for animated elements.

Known limitations

Some older content may not yet meet our standard, including PDF documents produced before this statement and third-party content we embed (for example, mapping and payment tools). We are fixing these, and anything you report goes to the front of the line.

Tell us if something isn't working

If any part of this site is hard to use with your assistive technology, we want to know, and we'll work with you to get you the information another way in the meantime.

• Call us: (435) 674-0165
• Visit our support center

Please tell us the page address and what happened. We take reports seriously and respond promptly.