Terms of Service

This agreement governs your use of InfoWest service. Related policies live on their own pages: our Acceptable Use Policy, Open Internet Principles, Copyright & DMCA Policy, Privacy Policy, and Voice Fair Use Policy.

Your Agreement and Account

By signing up for any InfoWest service, you agree to the following terms. This Agreement applies to your Principal Account and to any Associate Accounts billed to it.

You may not transfer this Agreement or your account. Only the person or business named on the account may use it.

You agree to obey all applicable laws when you use the service and to follow the Acceptable Use Policy of any network you connect to, including InfoWest's.

If you are under 18, a parent or legal guardian must sign this Agreement and is responsible for all charges on your account(s).

You may not use InfoWest's name or logo to advertise or promote a commercial product or service without InfoWest's written consent.

Account Security

You are responsible for all use of your account(s) and for the confidentiality of your password(s). Tell us as soon as your password is lost, stolen, or exposed; we will lock or reset your account immediately.

You agree not to share your password with any other person or entity and to take reasonable steps to keep it confidential.

You may not use any tool that guesses passwords or tries to reach systems or networks you are not authorized to use. InfoWest will assist local, state, or federal authorities in prosecuting anyone making illegal use of InfoWest's service.

Fees, Billing, and Payment

You are responsible for all local or long-distance telephone charges for connecting to InfoWest.

You agree to pay InfoWest all charges for your account(s) at the rates and prices published when you use the service. Rates and prices are incorporated into this Agreement by reference. You are also responsible for any agreed-upon monthly storage charges. All fees are non-refundable.

Access is subject to credit limits established by the issuer of your credit card and by InfoWest. A credit limit applies to all accounts. If you exceed your credit limit, we may suspend service unless you have arranged otherwise with us in advance.

You must pay basic monthly charges in advance, under InfoWest's standard billing procedures.

You must raise any billing dispute within 60 days of the billing statement. We handle disputes and refunds case by case. For billing questions, call (435) 674-0165, ext. 3.

InfoWest may change prices on 30 days' notice published online.

If we send your account to collections, you agree to pay our collection costs, including attorneys' fees, court costs, filing fees, and any collection-agency commission, which may reach 50% of the balance owed. You also agree to pay interest of 1.5% per month (18% per year), with a minimum finance charge of $2 per month.

InfoWest may suspend service on your account(s) at any sign of credit problems, including overdue payments or declined credit card charges.

Warranties and Liability

THE INFOWEST SERVICE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. INFOWEST MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO INFOWEST OR ANY INFORMATION OR SOFTWARE THEREIN. THIS DISCLAIMER INCLUDES LOSS OF INCOME CAUSED BY ANY SERVICE DISRUPTION BY INFOWEST OR ITS PROVIDERS.

Neither InfoWest nor its information providers are responsible for any damages arising from your use of InfoWest, or from your inability to use InfoWest's service.

Changes to Service

InfoWest may change its service without notice, including plans, features, equipment, vendors, and support procedures.

Your Files and Content

InfoWest is not responsible for your personal files residing on InfoWest. You are responsible for independently backing up your data stored on InfoWest.

After either party ends this Agreement, InfoWest may delete your files and any information you entered into InfoWest systems.

InfoWest and its authorized representatives have the right, but are not obligated, to edit publicly viewable information.

You agree that any material submitted for publication on InfoWest through your account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law, or proprietary rights of others, and does not contain anything obscene or libelous.

Because of the public nature of the Internet, treat email as public: do not send anything through it that you would not want others to read.

You acknowledge that InfoWest accounts allow full access to the Internet, which may include information, language, or images that are intended for adult audiences or that you may find offensive. InfoWest will not censor this material; if you find it offensive or inappropriate, your sole remedy is to cancel your account.

Suspension and Termination

InfoWest may suspend or terminate service immediately if you breach this Agreement (including by not paying) or if, in InfoWest's judgment, your activity is harming InfoWest, its customers, employees, or vendors, or other Internet users.

InfoWest may terminate access to service for any account that has been inactive for 6 months.

Use of a distribution list in electronic mail, or other mass electronic mailings, is subject to InfoWest's approval.

General Terms

This Agreement is governed by the laws of the State of Utah.

InfoWest may modify this Agreement by posting notice online. Your continued use of InfoWest service after such notice constitutes your acceptance of the modifications to this Agreement.

Non-enforcement of any section of this Agreement does not constitute consent, and InfoWest may enforce this Agreement at its sole discretion.

If any part of this Agreement is found unenforceable, the rest remains in force.

Installation and Equipment

You acknowledge that InfoWest is not liable or responsible for pre-existing cable or pre-existing mounting hardware not installed by InfoWest, including:

• Cable in the attic, walls, conduit, or underground.
• Cable from the exterior or interior communications panel to any point in the home or building.
• Cable or mounts left by a previous Internet, TV-antenna, or satellite provider.
• Any splice, coupler, punch-down block, or clamshell.

If pre-existing cable or mounting hardware described above fails, you agree to pay InfoWest $90 an hour to repair or replace it.

All equipment installed by InfoWest remains the property of InfoWest. If we cannot recover this equipment when service ends, for any reason, we may charge you up to $1,000 to cover its replacement and recovery.

You agree to give InfoWest access to its equipment for maintenance, relocation, tuning, upgrades, and removal when service ends.