Privacy Policy

This policy explains what personal information FIF St. George, LLC, doing business as InfoWest ("InfoWest" or "we"), collects through our website, apps, and services, how we use it, and who we share it with. "Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular person or device, such as your name, email address, location, phone number, account, and payment and usage information.

At a Glance

• We don't sell, trade, or rent your personal information.
• Our network records how your connection performs, never the content of your communications.
• We don't use the records of your phone calls (CPNI) for marketing.
• Our website loads no advertising or analytics tags.

Requests You Send Us Through Our Website

When you ask about service, join a waitlist, or send us a message, we collect what you enter: your name, phone number, service address, and anything else you choose to give (such as email, business name, or details about your property). We use it to answer your request: a local team member reviews your address and contacts you. If you join a waitlist, we keep your entry and contact you when service reaches your address, which may be months later. We may tell you about an offer then.

Network Usage Information

To run the network and help you when something goes wrong, our equipment records how much data each connection uses, its speeds and latency, and the general category of its traffic, such as streaming, gaming, or video calls. It does not record the content of your communications. Network operations staff can see these statistics, and support staff see a basic summary when they help you. We keep them as long as we need them to run the network, support you, and meet legal record-keeping requirements. We protect them the same way we protect your account information.

Customer Proprietary Network Information (CPNI)

If you subscribe to InfoWest voice service, federal law (47 U.S.C. § 222) protects information about your use of that service: the numbers you call, when, and for how long, and the calling plans you subscribe to. This is Customer Proprietary Network Information (CPNI). We use CPNI to provide, bill, and collect for your service, to answer your support requests, and to protect against fraud. We do not sell CPNI, we do not use it for marketing, and we share it only as needed to provide your service or as the law requires. We verify your identity before discussing account details or making account changes. If CPNI or other personal information is exposed without authorization, we notify the affected customers and federal authorities as FCC rules require.

How We Use Your Information

We use your information to provide and support your service, bill you, send account notices, and tell you about our products. We disclose customer information to government agencies only as described under Law Enforcement Requests.

Who Helps Us Handle Your Request

We use service providers that handle your information on our behalf: Cloudflare (website hosting, form processing, and bot protection), Mapbox (locating your service address), Sonar (our customer and billing system), Pipedrive (business sales records), Slack (internal team notifications), and n8n (internal workflow automation that we host ourselves). We don't sell your information. These providers may use it only to provide their services to us, except that they may use de-identified or aggregated data to maintain and improve their products.

Law Enforcement Requests

We disclose customer information to government agencies only in response to valid legal process, such as a subpoena, court order, or search warrant, or when federal law allows us to act in an emergency involving danger of death or serious physical injury. We disclose only what the legal process covers.

Agencies should address legal process to FIF St. George, LLC (dba InfoWest) and send it to [email protected], or deliver it by mail or in person to 435 E Tabernacle, St. George, UT 84770, Attn: Legal / Compliance. We do not accept legal process by fax. For an emergency request, use the subject line “EMERGENCY DISCLOSURE REQUEST” and attach the agency's emergency disclosure form on letterhead, signed by a sworn officer.

Cookies

Our website doesn't use advertising or analytics cookies. When you look up your address or send a form, our security provider, Cloudflare Turnstile, checks that you're a person and not a bot, and may set its own cookie for that check. Our website also sets a cookie that keeps your lookup and your request together for 30 minutes, and stores a small setting in your browser so a promotion you've closed stays closed. These are needed for the website to work and aren't used to track you across other websites. Cloudflare's Turnstile Privacy Addendum describes how Cloudflare handles the check.

Your Privacy Choices

Our website loads no advertising or analytics tags, so there's nothing to turn off today. If we add any, we'll list them here with how to opt out, and we'll honor the Global Privacy Control signal your browser sends. To stop texts from us, reply STOP to any message. To review, correct, or delete information you've given us, email [email protected].

Text Messages

If you sign up for texts from InfoWest, we use your number and a record of your consent only to send the messages you asked for. Our texting providers send them on our behalf; we don't sell or share your number for anyone else's marketing. Reply STOP to opt out or HELP for help. Message and data rates may apply.

Retention

We keep request records while we work on your request and for as long as needed for our sales and service records. Waitlist entries stay until service reaches your address and we've contacted you, or until you ask us to remove you. If a form submission can't be delivered to our systems right away, we hold it securely and delete that copy within 30 days after it's handled.

If you close your account, we keep and use your personal information as needed to meet our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements, to the extent the law permits.

Security

We take reasonable steps to protect your information. We encrypt data in transit (HTTPS/TLS) and limit access to personal information to the employees who need it. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children and Privacy

We don't knowingly collect personal information from children under 18. If a child has given us personal information, a parent or guardian can ask us to delete it, and we'll make reasonable efforts to do so. The Federal Trade Commission's Children's Privacy page has more about children, privacy, and the internet.

Links to Other Websites

Our website, apps, and services may link to other websites. Their own privacy policies, not this one, govern your use of them. We aren't responsible for how they handle personal information, so read their policies.

Contact Us and Changes to This Policy

Questions about your information? Email [email protected] or write to InfoWest, Attn: Privacy, 435 E Tabernacle, St. George, UT 84770. When we change this policy, we post the new version on this page and update the effective date at the top.

Notice to Nevada Residents

Through this website we collect your name, phone number, email, and street address, plus other details you choose to give. We share them only with the service providers listed above. Third parties do not collect information about your online activities over time and across different websites when you use our site. To review or change information you gave us, email [email protected]. We post changes to this policy on this page and update the effective date at the top.

We don't sell, trade, or rent your information to third parties. If you're a Nevada resident, you can still send an opt-out request to [email protected]. Your request must include your full name, address, phone number, and email address. We respond to verified requests within 60 days; if we need up to 30 more days, we'll tell you before the first 60 days end. You can also submit a data removal request.